In the first instance please contact us with any concerns you may have, we promise to respond within 1 working day. Wepayanyexcess.com, 70 Eastbourne Road, Southport, PR8 4DU. Tel: 01704 32105. Email: info@wepayanyexcess.com.
In the unlikely event that we are unable to resolve your complaint you can refer the matter to Acasta Europe Limited, a copy of their complaints procedure is available on their website or you can contact them at Acasta Europe Limited, Anglia House, Carrs Road, Cheadle, Cheshire, SK8 2LA. Tel: 0800 668 1350. Email: info@acastaeurope.co.uk.
Finally if after 8 weeks you’re still not happy you can ask the Financial Ombudsman Service to get involved. Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Tel: 0300 123 9123. Email: complaint.info@financial-ombudsman.org.uk.
